Small Business Spotlight: Not Your Typical Roofer
HHR does this by providing insurance claims advocacy on behalf of the homeowner when they are forced to deal with their insurance company in making a claim for roof damage. Most homeowners are overwhelmed by the claims process and threatened by insurance adjusters’ tactics that only offer the minimum settlement possible.
The Holley’s started HHR in response to many unscrupulous roofing companies chasing storm damage roofing business as well as the strong-armed approach many insurance companies take when a roof damage claim is made. They took the time to educate themselves on all the relevant state laws and laborious claims process most insurance companies employ. As a result they almost always obtain the maximum amount their homeowner’s policy allows. Aubrey particularly finds great satisfaction in helping homeowners get what they have paid for with their insurance policies.
In addition to homeowner’s insurance advocacy, HHR is also a top roofing company in the Greater Dayton area. They only employ the best roofing crews and take the time to do each and every roof right. In addition to roofing, HHR is also a general contractor that can serve all your repair and remodeling needs.
In our standard Q&A, Lindsey and Aubrey shared a bit more about his business, its origins, and his objectives:
What is your background and why did you start Helping Hands Restoration?
Aubrey's background has always been in sales since he was a young man. My background is in healthcare. I have a BA in Healthcare Administration and a Master's in Business Administration. We started this company after 6 days of working for another local company that was also in storm damage restoration. He was not a very ethical man, nor was he forthcoming with what he wanted to pay Aubrey and I. We decided we could do it and do it better So, we took the plunge in March of 2016 and learned everything we could about the business last year. We are still learning new things to this day, but that's the fun and exciting part!
What are your business goals?
Our Vision: To establish Helping Hands Restorations, LLC as Greater Dayton, Ohio’s most reliable and respected insurance restoration company. We continuously strive to provide a high level of value and customer service to our clients throughout the Miami Valley. We conduct our business in a manner that elevates how storm damage restoration contractors are perceived by individual homeowners and commercial clientele alike. Customer service is paramount at Helping Hands Restorations, LLC.
Tell us about a business challenge you had and how you overcame it?
As a young and small business we have had many challenges to overcome. They span from capital to finding reliable employees. We continue to overcome these issues graciously by maintaining a positive frame of mind at all times. We see ourselves where we want to be and transmute the circumstances, people, places and things that are required to achieve our goals.
What differentiates Helping Hands Restoration in the market?
Integrity, honesty, world class customer service and being able to get homeowners approved and properly funded in a way that other major players in this area are not able to do. We increase our homeowner's claims on average by 42%, which allows them to restore even more on their home. We make sure it is funded in a way that homeowners can have the work done by licensed professionals that will properly install the roof, siding, gutters or whatever it may be, so that the product lasts for many years to come. Look at some of our Google reviews. This will help answer this question.
What are you reading or have read recently
Think and Grow Rich by Napoleon Hill. The book has changed our lives dramatically. The power of positive thinking has brought us riches in many forms, not just monetary. We started reading Think and Grow Rich the winter before we started this business in 2016 and we have been on an upward trajectory ever since. We have created a lifestyle that we've always wanted, we have helped countless families like we've always wanted, we have more friends, more laughter, more happiness, more love, etc etc. "It is literally true that you can succeed best and quickest by helping others to succeed" (Napoleon Hill), and that is what we are doing with Helping Hands Restorations. If you've never read the book, it is definitely one that I highly recommend!